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Pat's Store Policies
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
PRIVACY POLICY
Your Data is Secure
We protect your personal information and only retain necessary information to complete your purchase and delivery. We do not sell information to third party advertisers.
We use third-party banking to verify payment in a secure method to ensure every purchase is made by you with your permission.
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Your privacy is of the highest importance to our business. You can shop with confidence, time and time again!
RETURNS AND REFUNDS
​RETURNS WITH ORIGINAL RECEIPTS
We offer an exchange or refund, by the original payment method, on garments, swimwear (with hygienic seal) and beauty products, with a receipt within 30 days of the purchase date. After 30 days, merchandise may be exchanged only.
Undergarments are Final Sale for hygienic reasons. We cannot offer refunds on swimwear if the hygienic seal is not in place or has been broken. All Merchandise must be returned in the original selling condition.
For designer items purchased in our stores, we accept returns of unworn, unwashed, and undamaged merchandise for full refund within 7 days of the original purchase, accompanied by the original receipt. After 7 days or without a receipt, merchandise may be returned for an exchange only at the last activity/sale price or the current selling price, whichever is lower.
RETURNS WITH NO RECEIPTS
Merchandise returned without a receipt may be exchanged only at the last Activity/Sale price OR the current selling price, whichever is lower.
Contact Customer Service if you have any questions or comments. Please note, special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above.
Red Panda Direct RESERVES THE RIGHT TO REFUSE EXCESSIVE RECEIPTED AND NON-RECEIPTED RETURNS.
FINAL SALE
Gift Cards, undergarments and Final Sale items are not eligible for refund or exchange.